Expert Financial Hardship Consultant

1 week ago


Sydney, New South Wales, Australia SB Recruitment Full time

**Financial Hardship Expert Role at SB Recruitment**


At SB Recruitment, we're seeking a highly skilled and empathetic professional to join our team as a Financial Hardship Expert.


This is a fantastic opportunity for an individual with a passion for delivering exceptional service and making a positive impact in people's lives.


As a Financial Hardship Expert, you will be responsible for reviewing and evaluating customers' financial hardship requests, communicating empathetically with customers, and creating individualised repayment plans or other solutions that align with both their financial capabilities and company policies.


Key Responsibilities:



  • Review and evaluate customers' financial hardship requests
  • Communicate empathetically with customers experiencing financial difficulties
  • Create individualised repayment plans or other solutions
  • Liaise with customers to negotiate and establish fair, manageable repayment arrangements
  • Work closely with other departments to ensure a smooth and cohesive approach to managing hardship cases
  • Ensure adherence to relevant laws and regulations

**Requirements:**



  • 6-12 months experience in a dedicated hardship role within the financial services sector
  • Understanding of NCC, section 72 for hardship
  • Empathetic, compassionate & patient nature
  • Strong written & verbal communication skills
  • Strong problem solving skills & high attention to detail
  • Exercises sound judgement in balancing customer needs with company policies and making fair, informed decisions

**How to Apply:**


If you're passionate about making a difference in people's lives, this is a fantastic opportunity to make a positive impact while advancing your career in a supportive, collaborative environment.


Send your application to SB Recruitment or call us for a confidential conversation.


We take the security of our candidates seriously and will never ask for your bank details during the hiring process.



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