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Relief Officer

1 month ago

Sydney, New South Wales, Australia Randstad Full time
Expertise in Financial Hardship Assistance Required

We are seeking a highly skilled and experienced Financial Hardship Officer to join our team.

About the Role

This is a challenging yet rewarding opportunity to provide expert financial hardship assistance to clients experiencing difficulties with their home loans. Your primary focus will be on responding to client requests for assistance, assessing their situations, and offering suitable financial solutions within regulatory guidelines.

Key responsibilities will include:

  • Receiving, reviewing, and assessing applications for financial hardship assistance, including supporting documentation.
  • Understanding client circumstances and providing appropriate financial solutions, such as repayment plans or pauses.
  • Actioning financial hardship assistance applications within regulatory guidelines, policy, and procedure.
  • Responding to client inquiries and confirming financial hardship assistance solutions in writing.
  • Recognizing and implementing loss mitigation strategies and resolving client issues where possible.
  • Liaising with borrowers, panel solicitors, valuers, mortgage insurers, and Originators/Introducers.

Our ideal candidate will possess a strong understanding of the hardship application process, excellent communication skills, and experience in a multi-tasked environment.

About Us

We are a leading non-bank lender with over 20 years of experience providing bespoke lending solutions to consumers and SMEs. Our company culture values respect, quality commitment, and teamwork, making us an excellent choice for those seeking a supportive work environment.

Your Benefits

As a member of our team, you can expect:

  • A competitive remuneration package with bonus potential.
  • Internal opportunities for cross-training and professional development.
  • Paid parental leave and flexible remote work arrangements.
  • Ongoing support and training to enhance your skills and expertise.

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.