Financial Hardship Specialist
4 days ago
The Company is a leading player in the finance industry, specialising in tailored lending solutions that empower individuals and businesses. They partner with prominent brands across the automotive and marine sectors to provide dynamic, customer-focused credit services.
Compensation and BenefitsA competitive salary package and bonus structure are on offer, along with a hybrid arrangement – 2 days per week onsite, access to a corporate superannuation fund, Salary Continuance Insurance (covering TPD insurance), ongoing learning & development initiatives, wellness days, diversity program & fund-raising events, 16 weeks' paid parental leave, discounted car loans & novated leases, Employee Assistance Program, and a social & friendly work environment.
Job DescriptionReporting through to the Hardship Team Leader, you will be responsible for reviewing and evaluating customers' financial hardship requests, communicating empathetically with customers experiencing financial difficulties, working with customers to create individualised repayment plans or other solutions, liaising with customers to negotiate fair, manageable repayment arrangements, and ensuring adherence to relevant laws and regulations.
Required Skills and QualificationsTo be successful in this role, you must have experience in a dedicated hardship role within the financial services sector, an understanding of NCC, section 72 for hardship, an empathetic, compassionate, and patient nature, strong written and verbal communication skills, strong problem-solving skills, and high attention to detail.
$80,000 - $110,000 per year-
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