Financial Hardship Specialist

4 days ago


Sydney, New South Wales, Australia SB Recruitment Full time
Company Overview

The Company is a leading player in the finance industry, specialising in tailored lending solutions that empower individuals and businesses. They partner with prominent brands across the automotive and marine sectors to provide dynamic, customer-focused credit services.

Compensation and Benefits

A competitive salary package and bonus structure are on offer, along with a hybrid arrangement – 2 days per week onsite, access to a corporate superannuation fund, Salary Continuance Insurance (covering TPD insurance), ongoing learning & development initiatives, wellness days, diversity program & fund-raising events, 16 weeks' paid parental leave, discounted car loans & novated leases, Employee Assistance Program, and a social & friendly work environment.

Job Description

Reporting through to the Hardship Team Leader, you will be responsible for reviewing and evaluating customers' financial hardship requests, communicating empathetically with customers experiencing financial difficulties, working with customers to create individualised repayment plans or other solutions, liaising with customers to negotiate fair, manageable repayment arrangements, and ensuring adherence to relevant laws and regulations.

Required Skills and Qualifications

To be successful in this role, you must have experience in a dedicated hardship role within the financial services sector, an understanding of NCC, section 72 for hardship, an empathetic, compassionate, and patient nature, strong written and verbal communication skills, strong problem-solving skills, and high attention to detail.

$80,000 - $110,000 per year

  • Sydney, New South Wales, Australia SB Recruitment Full time

    Delivering Exceptional Financial SolutionsCompany OverviewThe leading player in the finance industry is seeking a skilled Financial Hardship Specialist to join their team. With a focus on tailored lending solutions, they empower individuals and businesses to achieve financial stability.This innovative organisation partners with prominent brands across...


  • Sydney, New South Wales, Australia Randstad Full time

    Transformative Career OpportunityA competitive salary of $80,000 - $110,000 per annum is on offer for this exciting role as a Financial Hardship Specialist with Randstad.About the RoleThis prestigious non-bank lender has been empowering homeowners and businesses across Australia and New Zealand for over two decades. As a Financial Hardship Specialist, you...


  • Sydney, New South Wales, Australia Randstad Full time

    About the RoleWe are seeking a skilled Financial Hardship Specialist to join our team. As a key member of our team, you will be responsible for responding to client requests for financial assistance and providing tailored solutions to help them overcome financial difficulties.Key ResponsibilitiesAssess and review client applications for financial hardship...


  • Sydney, New South Wales, Australia SB Recruitment Full time

    Company OverviewThe organisation is a leading player in the finance industry, specialising in tailored lending solutions that empower both individuals and businesses. This innovative organisation partners with prominent brands across the automotive and marine sectors, offering a dynamic, customer-focused approach to credit services.SalaryA competitive salary...


  • Sydney, New South Wales, Australia Randstad Full time

    Are you a skilled financial professional looking for a challenging role in the Sydney area?We are seeking an experienced Financial Hardship Officer to join our team. As a key member of our organization, you will play a vital role in responding to client requests for assistance and providing tailored solutions to those facing financial hardship.About the...


  • Sydney, New South Wales, Australia SB Recruitment Full time

    Company OverviewSBS Recruitment is a leading player in the finance industry, specialising in tailored lending solutions that empower both individuals and businesses. The company partners with prominent brands across the automotive and marine sectors, offering a dynamic, customer-focused approach to credit services.SalaryThe competitive salary package for...


  • Sydney, New South Wales, Australia SB Recruitment Full time

    **Financial Hardship Expert Role at SB Recruitment**At SB Recruitment, we're seeking a highly skilled and empathetic professional to join our team as a Financial Hardship Expert.This is a fantastic opportunity for an individual with a passion for delivering exceptional service and making a positive impact in people's lives.As a Financial Hardship Expert, you...


  • Sydney, New South Wales, Australia Lotus People Full time

    Lotus People is partnering with a leading non-bank lender renowned for their exceptional service and industry awards. This organisation fosters a collaborative, inclusive and fun work culture. Join them in their new Barangaroo offices and kickstart your career at an exciting time. If you have experience delivering financial assistance to those facing...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    We are seeking a skilled Financial Assistance Specialist to join our team at Ethos BeathChapman. As a Financial Assistance Specialist, you will be responsible for managing hardship cases and providing expert advice to customers. Your strong customer focus and passion for delivering quality outcomes will be essential in this role.Key Responsibilities:Manage...


  • Sydney, New South Wales, Australia Randstad Full time

    Job OverviewA challenging opportunity has arisen for a seasoned professional to join our team as a Senior Financial Assistance Specialist. This role is centered around providing expert support to clients experiencing financial difficulties, ensuring they receive tailored assistance to navigate their home loan challenges.About the CompanyOur client is a...


  • Sydney, New South Wales, Australia Insignia Financial Full time

    Unlock Your Potential as a Financial Planning SpecialistAre you passionate about helping people achieve their financial goals? Do you have a knack for providing exceptional customer service and technical support? We're seeking a skilled Financial Planning Specialist to join our team at Insignia Financial.About the RoleAs a Financial Planning Specialist, you...


  • Sydney, New South Wales, Australia Lotus People Full time

    Lotus People is partnering with a leading non-bank lender to fill this crucial role.This position involves managing arrears accounts, assessing hardship applications, and working with clients and stakeholders to find viable solutions.The ideal candidate will have experience in financial assistance, regulatory guidelines, and debt recovery processes, as well...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    We are seeking a skilled Financial Assistance Consultant to join our team at Ethos BeathChapman. As a Financial Assistance Consultant, you will be responsible for managing hardship cases and providing support to customers in need.Key Responsibilities:Manage hardship cases and develop strategies to support customers.Provide advice and guidance to customers on...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Role OverviewEthos BeathChapman is seeking a skilled Financial Assistance Consultant to join our team. As a Financial Assistance Consultant, you will play a crucial role in helping customers manage their financial difficulties and providing them with tailored solutions.Key ResponsibilitiesManage customer hardship cases and develop effective strategies to...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    We are seeking a skilled Financial Assistance Consultant to join our team at Ethos BeathChapman. In this role, you will be responsible for providing expert advice and guidance to customers who are experiencing financial hardship. Your strong interpersonal skills and ability to build rapport with customers will enable you to develop effective solutions to...


  • Sydney, New South Wales, Australia IMC Financial Markets Full time

    At IMC Financial Markets, we are always looking for talented professionals to join our team as Financial Markets Specialists. Our dynamic and fast-paced environment offers the perfect opportunity for those who are passionate about financial markets and want to make a real impact.We offer a competitive salary of $120,000 - $180,000 per year, depending on...


  • Sydney, New South Wales, Australia Challenger Limited Full time

    About the Role: We are seeking a skilled Collections Specialist to join our team at Challenger Limited. As a Collections Specialist, you will be responsible for managing a portfolio of mortgage accounts in collections, ensuring borrowers are assessed for hardship, and negotiating repayment arrangements that are both fair and effective.Key...


  • Sydney, New South Wales, Australia American Express Full time

    Empowering Customers, Enriching CareersAt American Express, we're committed to delivering exceptional customer experiences and fostering a culture of excellence. As a Credit and Collections Specialist, you'll play a vital role in helping our customers navigate financial challenges and achieve their goals.Your Key ResponsibilitiesProvide empathetic and...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    At Ethos BeathChapman, we are currently seeking a skilled Financial Assistance Consultant to join our team.As a Financial Assistance Consultant, you will play a vital role in managing customer hardship and providing tailored solutions to meet their needs.Key ResponsibilitiesManage customer hardship cases and provide expert advice and guidance.Collaborate...


  • Sydney, New South Wales, Australia Ethos BeathChapman Full time

    We are seeking a skilled Financial Assistance Expert to join our team at Ethos BeathChapman.Role OverviewThis is an exciting opportunity to work in a professional environment and contribute to the growth of a stable, solid business.The ideal candidate will have previous experience in collections and hardship management within the banking and financial...