Financial Hardship Specialist

3 hours ago

Sydney, New South Wales, Australia SB Recruitment Full time

Company Overview


The organisation is a leading player in the finance industry, specialising in tailored lending solutions that empower both individuals and businesses. This innovative organisation partners with prominent brands across the automotive and marine sectors, offering a dynamic, customer-focused approach to credit services.



Salary


A competitive salary package and bonus structure, including an estimated AU$65,000 - AU$80,000 per year, based on experience and qualifications.



Job Description


As a Financial Hardship Specialist, you will report through to the Hardship Team Leader and be responsible for reviewing and evaluating customers' financial hardship requests. You will communicate empathetically with customers experiencing financial difficulties, helping them understand their options and guiding them through the hardship process.


You will work with customers to create individualised repayment plans or other solutions that align with both their financial capabilities and the company's policies. You will liaise with customers to negotiate and establish fair, manageable repayment arrangements that consider their financial situation.


Additionally, you will work closely with other departments such as collections and customer service to ensure a smooth and cohesive approach to managing hardship cases. You will ensure adherence to relevant laws and regulations, including privacy laws and hardship guidelines, to protect customers' rights.



Required Skills and Qualifications


To be successful in this role, you must have experience in a dedicated hardship role within the financial services sector. You should have a good understanding of NCC, section 72 for hardship. You must also possess an empathetic, compassionate, and patient nature, helping your customer feel supported.


You should have strong written and verbal communication skills, as well as strong problem-solving skills and high attention to detail. You must be able to exercise sound judgement in balancing customer needs with company policies and making fair, informed decisions.



Benefits


This is a hybrid arrangement – 2 days per week onsite. You will have access to corporate superannuation fund and salary continuance insurance covering TPD insurance. Ongoing learning and development initiatives are available to support your career growth.


You will enjoy a wellness day, diversity program, fundraising events, 16 weeks' paid parental leave, discounted car loans and novated leases, employee assistance program, and a social and friendly work environment.

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