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Financial Hardship Specialist

2 months ago

Sydney, New South Wales, Australia SB Recruitment Full time

Delivering Exceptional Financial Solutions

Company Overview

The leading player in the finance industry is seeking a skilled Financial Hardship Specialist to join their team. With a focus on tailored lending solutions, they empower individuals and businesses to achieve financial stability.

This innovative organisation partners with prominent brands across various sectors, offering a dynamic, customer-focused approach to credit services.

Compensation Package

A competitive salary package and bonus structure are on offer, ensuring our Financial Hardship Specialist remains motivated and committed to delivering exceptional results.

The hybrid arrangement of 2 days per week onsite provides a flexible work environment, while access to corporate superannuation fund and Salary Continuance Insurance demonstrates our commitment to employee well-being.

Ongoing learning & development initiatives, wellness day, diversity program, fundraising events, and 16 weeks' paid parental leave contribute to a supportive work environment.

Job Description

As a key member of the Hardship Team, you will be responsible for reviewing and evaluating customers' financial hardship requests. Your empathetic communication skills will help customers understand their options and navigate the hardship process.

  • Review and evaluate customers' financial hardship requests to determine eligibility for assistance programs or payment adjustments.
  • Communicate effectively with customers experiencing financial difficulties, providing guidance and support throughout the hardship process.
  • Collaborate with customers to create individualised repayment plans or other solutions that align with both their financial capabilities and company policies.
Requirements and Qualifications

To excel in this role, you must have:

  • 6-12 months experience in a dedicated hardship role within the financial services sector.
  • An understanding of NCC, section 72 for hardship.
  • Strong written and verbal communication skills, enabling effective collaboration with customers and internal stakeholders.
  • Sound judgement in balancing customer needs with company policies, making fair and informed decisions.
About SB Recruitment

We take pride in delivering exceptional recruitment services, connecting talented professionals with exciting opportunities. Our team is dedicated to ensuring a seamless hiring experience for both clients and candidates.