Digital Helpdesk Analyst

**Work options**: Hybrid

Role allows Work from home with a set amount of days in the office.

**Who we are**:
We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport and place-based media offerings in CBD office towers and universities.

**Join Us**:
Join an organisation united by drive, creativity, innovation, and community. We show up and we are all here to be bold, brave, and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us.

**The Role**:
Based at our Norwest Depot in Bella Vista, as the Digital Helpdesk Analyst you will work with the Lead System Administrator and the Digital Operations & Service Manager of the Network Operations team. The team is responsible for the support, maintenance, and service delivery of the digital Inventory across Australia and New Zealand. The network is a dynamic environment that requires an organised and structured approach to work in conjunction with a variety of stakeholders to monitor the digital business.

**The Duties**:

- Monitor and support allocated areas of the Digital Network
- Perform daily health checks & maintenance on various Internal and External systems.
- Perform helpdesk related duties and be responsible for your support tickets.
- Maintain a high level of customer service and attention to ensure SLA's are met.
- Delegate work to Technicians and manage service delivery work with our internal and external team.
- Provide over the phone support with Technicians and clients.
- Provide technical support and solutions for all digital products.
- Problem solving, root cause analysis and implementation of corrective action, working closely with the Product Engineers and Specialists.
- Ensure systems used are kept up to date and regular maintenance and housekeeping is performed.

**The Experience**:

- Tertiary qualifications such as Bachelor of Information Technology or Project Management and/or extensive experience relevant to the role.
- Minimum three (3) years demonstrated work experience relevant to the role.
- Highly developed communication, interpersonal and administrative skills.
- An ability to work effectively within a team and independently to meet deadlines is essential.
- Experience with Microsoft systems, Broadsign, ServiceNow and Log me in would be highly regarded but not essential.

**Our Benefits**:

- You flex - We are all different and we recognise that. You can flex how and when you need and we have the opportunity to flex as work in a flexible capacity in an environment where you can bring your best self
- Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities
- Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
- Support You - We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers
- Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos

oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

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