Relationship Manager

4 weeks ago


Chatswood, Australia McMillan Shakespeare Limited Full time
About the Role

We are seeking a highly skilled and experienced Relationship Manager to join our team at McMillan Shakespeare Limited. As a key member of our sales and service team, you will be responsible for establishing and maintaining strong relationships with our clients, driving business growth and ensuring exceptional customer service.

Key Responsibilities
  • Maintain and develop strategic customer relationships, understanding client needs and preferences.
  • Conduct regular structured customer visitation programs to foster productive relationships with key decision-makers.
  • Review client fleets and identify opportunities to reduce costs through increased fleet optimization.
  • Proactively seek opportunities to up-sell additional services and increase portfolio profitability.
  • Cross-sell Maxxia Novated Leasing and Salary Packaging services to existing clients.
  • Manage lease expirations, ensuring no leases run past expiry.
  • Document and retain client information in our CRM database for cross-sell, upsell, and customer service benefits.
  • Take ownership of issue resolution, ensuring contractual obligations and KPIs are met and exceeded.
Requirements
  • Minimum 3 years' experience in an account management/relationship management role.
  • Proficient in Microsoft Applications (Outlook, Word, and Excel).
  • Experience using a database and recording customer interactions.
  • Understanding of strategic sales and portfolio management.
  • Current Australian driver's license.
  • Advantageous to have knowledge of Miles software and experience in fleet leasing and/or salary packaging.
About Us

McMillan Shakespeare Limited is a subsidiary of the ASX-listed McMillan Shakespeare Limited, operating in Australia and New Zealand. We provide tailored fleet and commercial asset/finance solutions to companies across various sectors, helping them maximize the value of their assets. Our team is committed to driving business growth and delivering exceptional customer service.

What We Offer
  • Strong people-first culture.
  • Flexible/hybrid working arrangements.
  • Novated lease benefits and discounts.
  • 12 weeks' paid parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Paid Income Protection Insurance under MMSG default Super plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Access to Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that all successful candidates will be required to undergo background checks.


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