Business Relationship Manager

7 months ago

Chatswood, Australia McMillan Shakespeare Full time

At Plan Group, we are committed to helping our customers bring their NDIS (National Disability Insurance Scheme) plans to life. Our unique, positive approach to the disability sector makes a real difference in people’s lives every day.

We offer the services of Plan Management and Support Coordination (Plan Partners only) to NDIS participants. Backed by McMillan Shakespeare Group, a top ASX listed organisation, Plan Group has experienced rapid growth with ambitious plans to further grow its position as Australia's number one provider of NDIS Plan Management and Support Coordination.

The Role:
The Business Relationship Manager has primary accountability for new customer acquisition through Business to Business (B2B) referrer relationships. In your Business Relationship Manager role, you will focus on developing strong partnerships in NDIS sector with Support Coordinators, Local Area Co-ordinators (LACs), Service Providers (SPs) and other Health/ Government contacts to drive customer growth. You will work closely with the State Team and wider National Partnerships Team to ensure a consistent approach to engaging & growing with referral networks.

**Responsibilities**:

- Grow B2B relationships to acquire new customers for Plan Group.
- Business Development activity in agreed regions / markets in state as agreed with State Relationship Manager and Head of Partnerships
- Drive and deliver customer acquisition to achieve business targets.
- Travel within the region and state will be required. At times, interstate travel will be required.
- Develop strong partnerships with Key Referrer organisations (SCs, LACs, SPs) to drive B2B customer growth.
- Be actively engaged in Local Government Areas (LGAs) within your region to drive community development and engagement. Identify and build relationships with new B2B referrers in under-penetrated markets.
- Represent and present Plan Group (brand specific) at interagency meetings and local forums.
- Build partnerships and strategic alliances that will extend the organisation's brand in the community.
- NDIS Eco-system - keep up to date with industry developments and changes.
- Plan and execute effective Networking Events in assigned regions to create new B2B referrers and additional new customer acquisition for Plan Group.
- Maintain a Quarterly plan on driving additional referrals from Active and Occasional Referrers (referrers status is used internally)
- Maintain regular contact and update Plan Group system (salesforce platform) with all activities.
- Pro-actively support with SC/ SP escalations by engaging the relevant Operations / Accounts teams internally to get the matter resolved promptly.
- Keep up to date with all NDIA information, outcome requirements, policy updates, planning processes etc and where possible, pro-actively engage in forums, working groups and consultations with the NDIA.
- Provide input in the development and documentation of efficient business processes for Plan Management, Plan Management Service Intermediary and Support Co-ordination services.
- Participate in training and development as required.

What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

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