Manager, Relationship Associates

3 months ago

Chatswood, Australia Maxxia Pty Ltd Full time

Maxxia is part of the McMillan Shakespeare Group (MMS), Australia's largest provider of salary packaging and novated leasing, and collectively we provide expertise in novated leasing, salary packaging, associated Fringe Benefits Tax administration and management, operating leases and asset management for ‘tool of trade’ vehicles and other business assets, retail finance, insurance and warranty.

As the Manager, Relationship Associates you will lead a team of 7 providing leadership, mentoring and coaching, including feedback on an informal, day-to-day basis, as well as via regular one-on-one catch ups and performance reviews. You will work closely with the Relationship Associates to achieve daily, monthly and annual KPI targets in line with business objectives.

You will be responsible for managing the execution of digital strategies and improving onsite activity to educate our customers by lead and database generation, participation growth and brand advocacy for the region.

Critical to the success is the ability to enhance Relationship Associate efficiency and effectiveness through continuous improvement of processes and internal and external stakeholder relationships.

Key Responsibilities

  • Contribute to the identification and development of potential / future leaders for the broader Maxxia business.
  • Highlight excellent client/customer achievements in the team and positively reinforce desirable behaviours in line with Maxxia behavioural standards.
  • Monitor employee motivation and engagement levels and take appropriate action to ensure these are maintained at a high level.
  • Coach and guide employees towards the achievement of their identified skill and career objectives.
  • Proactively manage performance of direct reports as required.
  • Continually review the effectiveness and efficiency of the Distribution (Relationship Associate) team and implement improvements as necessary.

To be successful you will have

  • 3 – 5 years in sales management leading a team of sales professionals
  • Proven track record of highly developed Business Development and/or Account Management experience managing a portfolio of accounts in a sales focused environment.
  • Track record of achieving targets and high levels of customer satisfaction.
  • Experience in contributing to development of sales strategies and plans.
  • Strong people management skills with the ability to lead and mentor a team of sales professionals
  • Demonstrated capability to engage clients and customers from various backgrounds and levels.

What we can offer you:

  • Our strong people-first culture

  • Flexible/hybrid working to enhance your work/life balance

  • Novated lease benefits and discounts

  • 12 weeks Paid Parental leave and access to our Parents Portal

  • Exempt Employee Share Plan

  • Paid Income Protection Insurance under MMSG default Super plan

  • Access to a broad range of learning and development programs

  • Career break and volunteering leave

  • Access to Employee Assistance Program and annual Flu vaccination

  • Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Please note all successful candidates will be required to undergo background checks.

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