Relationship Manager
7 months ago
Interleasing is part of the ASX listed McMillan Shakespeare Group, which includes our employee benefit business divisions Maxxia and RemServ. Interleasing is the only provider of its kind in Australia that truly offers a unique mix of vehicle leasing, management services, supported by business and systems expertise in salary packaging and FBT management.
As a Relationship Manager your role is to ensure client retention and growth of the Interleasing portfolio by establishing strong relationships at the business-to-business level to form long term strategic alliances. The way that you will achieve this is as follows:
- Provide exceptional service in view of adherence to contractual agreements
- Reactivate dormant client relationships
- Facilitate client and customer education on product, services and systems
Indicators of success will include launching fleet-management services to new clients, revenue generation, client retention, portfolio profitability, cross selling of the range of company products and up-selling of services.
Key Responsibilities of this role will include:
- Maintain and develop strong strategic customer relationships and understanding of client needs.
- Conduct a regular structured customer visitation program, ensuring productive relationships are fostered and maintained with key decision makers.
- Conduct regular fleet reviews as required and seek opportunities to reduce costs through increased fleet optimisation.
- Establish relationships on all levels to ensure decision makers are familiar with the program and our organisation
- Adopt a continuous improvement perspective when engaging with external and internal stakeholders to ensure that the customer experience is forefront of mind.
- Proactively seek opportunities to up-sell additional Interleasing Connect services to clients to increase portfolio profitability and revenue generation for the organisation.
- Cross sell of Maxxia Novated Leasing and Salary Packaging services to existing Interleasing customers.
- Relationship Building - ability to successfully liaise with internal and external customers and appropriate vendors to meet and anticipate their needs and agree priorities.
- Customer Service - an awareness and sensitivity to the customer perspective.
- Teamwork - proven ability to work in a team environment to improve processes, respond to various demands and manage multiple activities simultaneously.
- Planning & Coordination - ability to plan for self and the team and monitor activities in delivery to SLA’s and required timeframes.
- Results Focus - Will drive towards completion of tasks and resolution of problems in challenging circumstances.
- Adaptability - responds positively and constructively to changing environments and business requirements. Can harness personal energy and manage the team confidently in uncertain times.
What we can offer you:
- Our strong people-first culture- Flexible/hybrid working to enhance your work/life balance- Novated lease benefits and discounts- 12 weeks Paid Parental leave and access to our Parents Portal- Exempt Employee Share Plan- Paid Income Protection Insurance under MMSG default Super plan- Access to a broad range of learning and development programs- Career break and volunteering leave- Access to Employee Assistance Program and annual Flu vaccination- Lifestyle Rewards program
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
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