Regional Manager

6 months ago

Chatswood, Australia McMillan Shakespeare Group Full time

Regional Manager - Client Relationships

At MMS, our purpose is clear: To make a difference to people's lives. Guided by this commitment, we offer tailored solutions to clients and customers across our businesses in Australia and New Zealand. Our vision is to be your trusted partner, simplifying complexities and turning challenges into opportunities. Our diverse services - from salary packaging and fleet management to disability support - aim to enhance your financial wellbeing and empower your aspirations.

The Regional Manager - Client Relationships has responsibility for the onboarding, management, growth and retention of all clients across the Northern Region, with a key focus on Tier 1 clients, who are typically ASX top 100 companies and large Government agencies. The roles key responsibilities are across Revenue, Reach, Relationships and Retention.

The role is focused on promoting MMS's value proposition, raising brand awareness and selling MMS's products and services across the Maxxia brand within the existing client base.

The Regional Manager - Client Relationships will ensure people and customer satisfaction, and compliance with guidelines and policies established by the Board and the MMS Executive Team.

**Key responsibilities will include**:

- Work in close collaboration with Regional Managers nationally to develop and execute the agreed Business to Business (B2B) strategy.
- Contribute to the establishment and preparation of budgets for the Northern Region.
- Contribute to the development and execution of client retention strategies, including preparation of business cases, financial models and plans to be presented to relevant Executives.
- Develop and maintain relationships with Tier 1 and Tier 2 clients and key decision makers to secure client retention.
- Develop and execute key growth strategies across the portfolio to optimise profitable business in line with set targets.
- Liaise with client, industry body and government agency key influencers and decision makers in order to develop and maintain deep trusted business relationships.
- Execute the agreed Government advocacy strategy in partnership with the National Manager Client Development
- Establish and foster collaborative internal relationships to ensure efficient and consistent service delivery for existing clients.
- Support the monitoring of competitor strategies, products and campaigns in order to optimise MMS market share.
- Effective leadership of the Northern Region team, measured by high sustainable engagement scores
- Coaching and Development of direct reports, including appropriate succession planning

**To be considered for this role you will have**:

- A demonstrable track record of B2B account management (or account management team leadership) and exceeding sales targets within business to business markets.
- Strong background in financial services products, fleet leasing and/or salary packaging industry experience would be desirable.
- At least 12 years of business management, sales or marketing experience.
- Ability to deal with clients at all levels and translate client needs into a complete service solution.
- Managing strategic and complex sales opportunities and working with internal and external stakeholders to retain clients and optimise growth opportunities.
- Keen commercial and financial awareness.
- Demonstrated and successful people leadership with coaching and development as a core competency
- A growth mindset and resilient approach to business solutions

**What we can offer you**:

- Our strong people-first culture
- Flexible/hybrid working to enhance your work/life balance
- Novated lease benefits and discounts
- 12 weeks Paid Parental leave and access to our Parents Portal
- Exempt Employee Share Plan
- Paid Income Protection Insurance under MMSG default Super plan
- Access to a broad range of learning and development programs
- Career break and volunteering leave
- Access to Employee Assistance Program and annual Flu vaccination
- Lifestyle Rewards program

As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.

Job ID R6719

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