Relationship Manager

6 months ago

Chatswood, Australia McMillan Shakespeare Limited Full time
A subsidiary of the ASX-listed McMillan Shakespeare Limited, Interleasing helps companies across a range of sectors in Australia and New Zealand maximise the value of their asset (cars, heavy vehicles and machinery) through tailored fleet and commercial asset/finance solutions. With more than 35 years’ experience, our services include fleet finance (cars mostly), vehicle sourcing, novated leasing and fleet management (all that comes with maintaining a vehicle) or heavy vehicle or machinery.

Interleasing is run by people who care about the work they do and are committed to driving what’s possible so that their clients achieve their goals in line with our company values.

You will have experience in an account management/relationship management role providing a service, but there is not need to have experience selling fleet services or novated leasing. Experienced staff are more than happy to bring you up to speed with all that you shall need to know.

The purpose of this role is to ensure client retention and growth of the Interleasing portfolio by establishing strong relationships business to business to form long term strategic alliances. 

In your Relationship Manager role, you will provide exceptional service whilst adhering to contractual agreements, reactivate dormant client relationships and facilitate client and customer education on product, services and systems. You will achieve outstanding client retention, portfolio profitability, cross selling of the range of company products and up-selling of services. You will also be an important source of market information for our clients and customers / a trusted business partner.

Along with the above, your role will also be an integral part of launching fleet-management services to new clients. Your performance will be measured by strategic involvement with key clients, revenue generation and up-selling of additional services and maintaining profitability.

The Role

Maintain and develop strong strategic customer relationships and understanding of client needs. Conduct a regular structured customer visitation program, ensuring productive relationships are fostered and maintained with key decision makers. Conduct regular fleet reviews as required and seek opportunities to reduce costs through increased fleet optimisation. Adopt a continuous improvement perspective when engaging with external and internal stakeholders to ensure that the customer experience is forefront of mind. Proactively seek opportunities to up-sell additional Interleasing Connect services to clients to increase portfolio profitability and revenue generation for the organisation. Cross sell of Maxxia Novated Leasing and Salary Packaging services to existing Interleasing customers. Increase share of customers fleet to position Interleasing as the clients preferred provider. Manage lease expiry, ensuring that no leases run past expiry. Document and retain information on clients within CRM (database), that allows this information to be accessed and used for cross-sell, upsell and customer service benefits. Take ownership of issue resolution ensuring contractual obligations and KPI’s are measured, met and exceeded.

You will bring

Proficient in Microsoft Applications (Outlook, Word and Excel) Proficient experience using a database and recording customer interactions. A minimum 3 years’ experience in an account management/relationship management role providing a service. Understanding of strategic sales and portfolio management. Must hold a current Australian driver’s licence. An understanding of the vehicle or heave machinery fleet leasing and/or salary packaging is advantageous but not essential. Knowledge of Miles (software) is advantageous but not essential.

What we can offer you:

Our strong people-first culture

Flexible/hybrid working to enhance your work/life balance

Novated lease benefits and discounts

12 weeks Paid Parental leave and access to our Parents Portal

Exempt Employee Share Plan

Paid Income Protection Insurance under MMSG default Super plan

Access to a broad range of learning and development programs

Career break and volunteering leave

Access to Employee Assistance Program and annual Flu vaccination

Lifestyle Rewards program

 
As an employer who embraces Diversity, Equity & Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply.
 
Please note all successful candidates will be required to undergo background checks.

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