Lead Front Office Manager

4 weeks ago


Melbourne, Victoria, Australia Hyatt Full time

About Us

At Hyatt, we strive to deliver memorable guest experiences. As a Grand Hyatt Melbourne team member, you will be part of a dynamic and diverse group of professionals working together to achieve excellence in service and hospitality.

The Role

We are seeking a highly motivated and experienced Front Office Manager to lead our busy and dynamic Front Office Department. The successful candidate will be responsible for guiding, inspiring, and coaching a large team to achieve supreme guest satisfaction aligned with established brand standards.

Responsibilities

  • Lead and motivate a team to success
  • Assume responsibility for all activities in the hotel in the absence of more senior personnel
  • Be fully aware of all activity within the hotel on a day-to-day basis
  • Be flexible to work any hours or day to cover a 24-hour, 7-day operation

Requirements

  • Degree in hotel or business management or equivalent
  • Minimum 9 months of industry-related experience, ideally in a five-star hotel
  • Highly motivated with an innovative approach to guest relations
  • Demonstrated leadership abilities
  • Ongoing, current, and unrestricted working rights for Australia

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