Duty Manager
2 weeks ago
About the Role
We are seeking an experienced Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will lead a shift of front office professionals, ensuring our guest experience is at the forefront at all times.
Key Responsibilities
- Lead a shift of front office professionals, including our overnight team
- Assist in developing, implementing and maintaining procedures for the front office department
- Assist with the management of the team, including training and development
- Handle complex guest queries and feedback
- Work a rotating roster, including overnight, weekends and public holidays
Requirements
- Previous experience in a similar role with proven success
- Excellent time management skills
- Strong communication and customer service skills
- Ability to work autonomously when leading the overnight team
- Previous experience with a PMS (Opera experience highly regarded)
- Reliability and flexibility to work a rotating roster
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification
About Us
Diversity, equity and inclusion are paramount to us. We are committed to attracting, recruiting, developing and promoting talent.
Current Australian working rights are required for your application to be considered.
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