Duty Manager

2 weeks ago


Melbourne, Victoria, Australia Accor Full time

Job Title: Duty Manager - Front Office Leader

About the Role:

We are seeking an experienced Duty Manager to lead our Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will oversee the daily operations of the front office department, ensuring a high level of guest satisfaction.

Key Responsibilities:

  • Lead a shift of front office professionals, including our overnight team
  • Assist in developing and implementing procedures for the front office department
  • Manage the team, including training and development, to ensure their success
  • Handle complex guest queries and feedback
  • Work a rotating roster, including overnight, weekends, and public holidays

Requirements:

  • Previous experience in a similar role with proven success
  • Excellent time management and communication skills
  • Strong customer service skills and ability to work autonomously
  • Reliability and flexibility to work a rotating roster

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