Duty Manager
2 weeks ago
Job Title: Duty Manager - Front Office Leader
About the Role:
We are seeking an experienced Duty Manager to lead our Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will oversee the daily operations of the front office department, ensuring a high level of guest satisfaction.
Key Responsibilities:
- Lead a shift of front office professionals, including our overnight team
- Assist in developing and implementing procedures for the front office department
- Manage the team, including training and development, to ensure their success
- Handle complex guest queries and feedback
- Work a rotating roster, including overnight, weekends, and public holidays
Requirements:
- Previous experience in a similar role with proven success
- Excellent time management and communication skills
- Strong customer service skills and ability to work autonomously
- Reliability and flexibility to work a rotating roster
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