Front Office Duty Manager

6 days ago


Melbourne, Victoria, Australia QT Full time
About the Role

We are seeking a skilled and experienced Front Office Duty Manager to join our team at QT Melbourne.

As a Front Office Duty Manager, you will be responsible for ensuring seamless check-in and check-out experiences for our guests, while also leading and motivating our front office team to deliver exceptional service.

Key Responsibilities:

  • Orchestrate Check-Ins: Manage arrivals and departures with flair and finesse.
  • Guest Happiness: Exceed guest expectations and resolve any issues that may arise.
  • Lead the Front Desk Squad: Guide and motivate your team to deliver top-notch service.
  • Master of Multitasking: Juggle room assignments, reservations, and daily operations with ease.
  • The Friendly Face: Ensure the front office area and guest spaces are always clean and welcoming.
  • Problem-Solving Pro: Address guest concerns and unexpected issues with a cool head and a warm smile.

Benefits and Perks:

  • Incredible team member discounts from your first day on the job.
  • 50% off stays at EVT hotels.
  • $2 movie tickets and discounts at local venues.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement and charitable giving.

Requirements:

  • Hotel or hospitality experience with a knack for making guests feel at home.
  • Born leader with excellent communication skills.
  • Tech-savvy with experience in hotel management software.
  • Ability to work variable shifts, including weekends and holidays.


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