Front Office Duty Manager
1 week ago
Stamford Plaza Melbourne is seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the hotel and delivering exceptional service to our guests.
Key Responsibilities:- Represent the Stamford brand with every guest interaction
- Ensure the safety and security of guests, staff, and hotel property at all times
- Handle guest complaints and resolve issues in an efficient and professional manner
- Participate in handover meetings to ensure continuity of service
- Meet and assist VIPs, groups, and tours on arrival and departure
- Coach, lead, and mentor staff to deliver exceptional service
- Assist other operational outlets during peak service times
- A qualification in Hospitality Management (desirable)
- Current RSA and First Aid Certification
- Experience as a Fire Warden and First Aid Officer (desirable)
- Experience as a Duty Manager in a 5-star environment (highly desirable)
- Experience with hotel booking systems – preferably Opera (desirable)
- Exceptional attention to detail
- Excellent communication skills (both written & verbal)
- The ability to work under pressure and multitask
- Ability to work independently and as part of a team
- Excellent problem-solving skills
- Strong leadership skills with the ability to motivate employees to deliver a high standard of service
- Commitment with flexibility to work mornings, evenings, weekends, and public holidays
- Proactive focus and shares a passion for the hospitality industry
- Opportunity to progress within the organisation
- Great company culture and team environment
- Free Staff meals
- Dry Cleaning on site
- Discounts within the group
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Front Office Duty Manager
4 weeks ago
Melbourne, Victoria, Australia Stamford Hotels and Resorts Full timeJob Title: Front Office Duty ManagerStamford Plaza Melbourne is seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the hotel, providing exceptional customer service, and leading a team of front desk staff.Key...
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Duty Manager
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Melbourne, Victoria, Australia Wyndham Destinations Full timePut the World on Vacation as a Front Office Duty ManagerAt Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Front Office Duty Manager, you will play a vital role in ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and building a...
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Duty Manager
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Melbourne, Victoria, Australia Wyndham Destinations Full timePut the World on Vacation as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Front Office Duty Manager, you'll play a key role in ensuring the smooth operation of our reception desk, providing top-notch service to our owners and guests, and leading a team to deliver...
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Front Office Duty Manager
2 weeks ago
Melbourne, Victoria, Australia Stamford Hotels and Resorts Full timeFront Office Duty ManagerStamford Plaza Melbourne is seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of the hotel and providing exceptional service to our guests.Key Responsibilities:Represent the Stamford brand with every...
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Front Office Duty Manager
5 days ago
East Melbourne, Victoria, Australia Accor Full timeAt Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team.The successful candidate will be responsible for ensuring a high level of guest service at all times across the hotel, working closely with the Front Office Manager and Director of Operations.Key responsibilities will include:Assisting...
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Duty Manager
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Melbourne, Victoria, Australia Wyndham Destinations Full timePut the World on Vacation as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional experiences for millions of travelers worldwide. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch customer service, and leading a team to achieve...
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Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Duty Manager
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Duty Manager
1 month ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Duty Manager
3 weeks ago
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Duty Manager
1 week ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Front Office Duty Manager
2 months ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeJob SummaryWe are seeking a highly skilled and experienced Front Office Duty Manager to join our team at Wyndham Destinations. As a key member of our front office team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and leading a team to deliver high levels of customer...
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Front Office Duty Manager
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Melbourne, Victoria, Australia Wyndham Destinations Full timeDeliver Exceptional Guest ExperiencesAs a Front Office Duty Manager at Wyndham Destinations, you will play a key role in ensuring the smooth operation of our resort reception desk. Your primary responsibility will be to greet and register owners and guests, provide information on local attractions, and manage any guest issues that may arise.Lead a...
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Duty Manager
23 hours ago
Melbourne, Victoria, Australia Hyatt Corporation Full timeAbout the RoleThe Duty Manager in Front Office will oversee the operations of the hotel, ensuring the highest standards of customer service are met. This involves efficiently processing guest arrivals, receiving payments, and checking departing guests promptly.This dynamic role provides a chance to develop your Hospitality career within an international...
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Duty Manager
2 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Duty Manager
3 weeks ago
Melbourne, Victoria, Australia Wyndham Destinations Full timeUnlock Your Potential as a Front Office Duty ManagerAt Wyndham Destinations, we're passionate about delivering exceptional customer experiences. As a Front Office Duty Manager, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our guests, and leading a team to achieve high levels of customer...
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Front Office Duty Manager
22 hours ago
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Duty Manager
1 month ago
Melbourne, Victoria, Australia Accor Full time{"Job Title": "Duty Manager", "Job Description": "At Accor, we're looking for a seasoned Duty Manager to lead our Front Office team at Pullman & Mercure Melbourne Albert Park. As a key member of our Front Office team, you'll be responsible for ensuring our guests have an exceptional experience. Your duties will include leading a shift of front office...
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Duty Manager
2 months ago
Melbourne, Victoria, Australia Hyatt Corporation Full timeAbout the RoleAs a Duty Manager in our Front Office, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring exceptional customer service and maintaining the highest standards of hospitality. You will work closely with our Front Office Manager to supervise and manage the team, ensuring efficient processing of guest arrivals,...
