Melbourne Front Office Duty Manager

3 weeks ago


Melbourne, Victoria, Australia QT Full time
About the Role

We are seeking a highly skilled Front Office Duty Manager to join our team at QT Melbourne. As the Front Office Duty Manager, you will be responsible for managing the front desk operations, ensuring seamless check-ins and check-outs, and delivering exceptional guest experiences.

Key Responsibilities
  • Be the Maestro of Check-Ins: Orchestrate seamless arrivals and departures with flair and finesse.
  • Guest Happiness Extraordinaire: Make guests feel like VIPs by solving problems and exceeding expectations.
  • Lead the Front Desk Squad: Guide, motivate, and inspire our front office team to be their best selves.
  • Master of Multitasking: Juggle room assignments, reservations, and daily operations like a circus performer with flair.
  • The Friendly Face: Ensure that our hotel's front office area and guest spaces are as shiny as a new penny.
  • Problem-Solving Pro: Address guest concerns and unexpected hiccups with a cool head and a warm smile.
  • The Scheduler Supreme: Create shift schedules that ensure our team is always ready to deliver their best.
Benefits & Perks
  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering and charitable giving.
  • Australia and NZ's largest and most diverse experiences company.


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