Digital Transformation Specialist

5 days ago

Sydney, New South Wales, Australia Microsoft Full time
About the Role

At Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Digital Transformation Specialist, you'll play a critical role in helping our customers unlock the full potential of our cloud-based solutions.

Key Responsibilities
  • Drive Digital Transformation: Learn how Microsoft's 3-cloud-platform can enable digital transformation areas and support team members on digital transformation opportunities in an assigned area by applying established process and activities.
  • Grow Customer Adoption: Drive consumption and support team members on identifying and progressing on opportunities to drive consumption with existing customers.
  • Understand Customer Needs: Understand customer business needs through initial conversation and collaborate with internal teams, partners, and services to recommend solutions or products in an assigned area with direction/guidance.
  • Build Relationships: Establish relationships with internal stakeholders and partners, seeking out and considering their opinions and learn about the orchestration model within a solution area.
  • Competitive Advantage: Learn about direct competitors for the assigned products, solutions, and/or services and collaborate with the 'compete' global black belts (GBB) to execute on strategies that position Microsoft favorably against competitors.
  • Client Feedback: Seek client feedback (both formal and informal) to identify and understand the drivers of satisfaction and execute plans to maintain and continue to build on it, and to identify and understand the drivers of dissatisfaction, determine the root cause of problems, and establish recovery action plan to improve clients' overall experience.
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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