Automation Specialist
5 days ago
About the Role
We are seeking an experienced Automation Specialist to join our team at Pyramid Global Technologies. As an Automation Specialist, you will play a key role in developing and delivering components to support a proactive, digital, and automated customer support solution.
Key Responsibilities
- Design and develop applications, APIs, and workflow automation to test and diagnose customer services.
- Collaborate with Product Owners to define user stories and determine how they should be developed and sized.
- Participate in team ceremonies and continuous improvement activities, such as Sprint Planning, Daily Stand-up, Backlog Refinement, Retrospectives, and Sprint Reviews.
- Write high-quality code and ensure its deployment in production environments.
- Provide production support in production and pre-production environments, including after-hours support.
- Identify technical debt and raise it with the Product Owner to add it to the backlog.
- Work with other DevOps Engineers to share knowledge on how to deliver more efficiently and effectively.
Working Environment
You will be working with a multi-functional team to develop and deliver components that support a proactive, digital, and automated customer support solution. The solution leverages applications currently available and under development to transform the way we support large government and enterprise customers.
Requirements
- Experience in developing applications, APIs, and workflow automation.
- Strong understanding of service assurance processes and activities.
- Ability to work in a fast-paced environment and collaborate with cross-functional teams.
- Excellent communication and problem-solving skills.
- Experience with Linux-based operating systems and scripting languages.
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