Automation Specialist

2 months ago


Sydney, New South Wales, Australia Pyramid Global Technologies Full time

About the Role

We are seeking an experienced Automation Specialist to join our team at Pyramid Global Technologies. As an Automation Specialist, you will play a key role in developing and delivering components to support a proactive, digital, and automated customer support solution.

Key Responsibilities

  • Design and develop applications, APIs, and workflow automation to test and diagnose customer services.
  • Collaborate with Product Owners to define user stories and determine how they should be developed and sized.
  • Participate in team ceremonies and continuous improvement activities, such as Sprint Planning, Daily Stand-up, Backlog Refinement, Retrospectives, and Sprint Reviews.
  • Write high-quality code and ensure its deployment in production environments.
  • Provide production support in production and pre-production environments, including after-hours support.
  • Identify technical debt and raise it with the Product Owner to add it to the backlog.
  • Work with other DevOps Engineers to share knowledge on how to deliver more efficiently and effectively.

Working Environment

You will be working with a multi-functional team to develop and deliver components that support a proactive, digital, and automated customer support solution. The solution leverages applications currently available and under development to transform the way we support large government and enterprise customers.

Requirements

  • Experience in developing applications, APIs, and workflow automation.
  • Strong understanding of service assurance processes and activities.
  • Ability to work in a fast-paced environment and collaborate with cross-functional teams.
  • Excellent communication and problem-solving skills.
  • Experience with Linux-based operating systems and scripting languages.

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