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Enterprise Relationship Director

1 month ago

Sydney, New South Wales, Australia Transvirtual Full time

About the Role

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We're seeking an experienced Enterprise Relationship Director to lead our strategic relationships with top clients across Australia, New Zealand, USA, and Canada.

Your primary focus will be on building strong relationships, understanding client needs, and driving business growth. You'll work closely with our internal teams, including Customer Success, Support, and Technical Product Support Lead, to ensure seamless execution and maximum value delivery.

Key Responsibilities

  • BUILDING RELATIONSHIPS
  • Documenting and detailing out client businesses to share learnings with the internal team and define opportunities for our growth
  • Report status updates to clients and keep internal stakeholders informed and accountable
  • Ensure client requests are closed to a high standard of satisfaction
  • Collate and share trends and client feedback with product and engineering to ensure improvements are made
  • Provide consultation to customers regarding the most effective use of Transvirtual platform in conducting business
  • Keep HubSpot & Confluence documentation up to date

Why You'll Love This Role

  • Become a Client leader in a growing market: We have a growing list of customers in the ANZ markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly
  • Join a dedicated and experienced team: you'll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience
  • Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to challenge how we've always done things. As a business we thrive on everyone's initiative to grow the business.
  • Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You'll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / Qualifications

  • 5 years or more working as a CS or Account Manager in a SaaS or similar business
  • Proven capacity to develop unrivalled product knowledge in a new sector (or Logistics experience)
  • Excellent verbal and written communication skills
  • Experience managing a team, both in office and remote
  • Demonstrable experience working with teams to align on values and behaviours to make improvements

Desired Skills

  • Commercial university degree or equivalent
  • Understanding/experience of the logistics sector / SaaS businesses
  • Excellent communication and negotiation skills
  • Ability to connect with a range of customers and find key buying habits of prospects.
  • Great team player who understands the importance of working together to meet a common goal.

About Us

Transvirtual is a modern SaaS business, delivering industry-leading logistics solutions. Inspired by his family's involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We've built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations.

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA, and Canada. Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We're always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you're excited by this opportunity, we'd love to hear from you.

Estimated Salary: $120,000 - $150,000 per annum, depending on experience.