Enterprise Services Director, Australia

3 days ago

Sydney, New South Wales, Australia Atlassian Full time

We are seeking a highly skilled Enterprise Services Director to lead our Advisory Services APAC team. This role offers the opportunity to work with a globally distributed team of Atlassian solutions and technical advisors who are passionate about creating customer success through ongoing prescriptive guidance.

Job Summary

The Enterprise Services Director will be responsible for leading the Strategic Engagement Management team in APAC, overseeing the services portfolio of APAC Advisory customers, and coaching, mentoring, and hiring staff to support their onboarding and growth.

This is an exciting opportunity to engage directly with customers, coach others to think long-term, and identify new business-building opportunities while delivering paid services and addressing risks to current execution and scale.

About Atlassian

Atlassian is a company motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work.

We believe that the unique contributions of all Atlassians create our success, and we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Key Responsibilities
  • Lead the Strategic Engagement Management team in APAC
  • Oversee the services portfolio of APAC Advisory customers, including quality of engagement delivery, standard operating practices, support services sales, and demand forecasting
  • Craft and implement strategies to drive business growth and customer satisfaction
  • Collaborate with Atlassian Solution Partners to highlight the value of enterprise services for major customers
Requirements
  • Over 10 years of experience working in professional services, consulting, or client delivery roles with experience leading a service portfolio, teams, mentoring, and developing others
  • Demonstrated customer engagement management ability, including escalation management, customer advocacy, and managing multiple engagements simultaneously
  • Experience working on cross-team projects, engaging with Sales, Product, and Support

We offer a variety of perks and benefits to support you, your family, and to help you engage with your local community, including health coverage, paid volunteer days, wellness resources, and more.

The salary for this position is estimated at $180,000 - $220,000 per year, depending on experience.

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