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Hotel Front Office Coordinator

1 month ago

Melbourne, Victoria, Australia Hyatt Full time
About the Role

As an Overnight Guest Services Officer at Park Hyatt Melbourne, you will play a vital role in ensuring seamless customer experiences. Your primary responsibility will be to efficiently process guest arrivals and departures, managing check-in and checkout procedures, payment handling, and transaction processing.

Duties and Responsibilities
  • Process arrival and departure records accurately and efficiently
  • Perform cashiering duties, including foreign currency exchange, payments, and charges
  • Provide exceptional guest service, addressing inquiries and requests with thorough knowledge of Melbourne and its surroundings
  • Maintain high levels of security for guests, staff, and hotel property, being fully conversant with emergency procedures
  • Ensure public and back-of-house areas meet cleanliness, maintenance, and presentation standards
About Us

Park Hyatt Melbourne is a luxurious hotel located in the heart of the city, offering sophisticated luxury and personalized service. Our team is dedicated to creating unforgettable experiences for our guests, with beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining, and wellness amenities.

Benefits of Working with Us
  • Opportunity to work with a leading global hotel brand, offering career advancement possibilities
  • Complimentary and discounted accommodation at over 1000 Hyatt properties worldwide for you and your loved ones
  • Complimentary duty meals while on shift
  • Discounted food and beverage and Park Club health and day spa treatments
  • Discounted onsite car parking
  • Employee assistance program – access to free, immediate, and confidential support for work, health, or life concerns
  • Generous paid time off and holiday policies, including paid parental leave and wellbeing leave
  • 10% discount with NIB Health insurance
Salary Information

The estimated salary for this position ranges between $65,000 to $85,000 per annum, depending on experience and qualifications.