Group Sales Manager

4 days ago


Melbourne, Victoria, Australia Accor Full time

Are you looking for a challenging and rewarding career as a Sales and Reservations Executive? We are seeking a motivated individual to join our team at Accor as a Group Reservations Sales Executive.

In this role, you will be responsible for managing all group bookings of 10 rooms or more. This includes handling enquiries via email or phone during your shift, communicating promptly, and providing a reply or confirmation within a reasonable timeframe.

About the Role at Accor

Key Responsibilities:
  • Job Description: Manage all group bookings of 10 rooms or more.
  • Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
  • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Manager is informed of any guest feedback.
  • Perform all reservations duties including making and entering reservations.
  • Prepare group information sheets (group movements) and briefing of Hotel Stakeholders prior to arrival of group.
  • Ensure a clear line of communication with other departments for special requests or other reservation-related matters.

Requirements: Experience in a Front Office or Reservations role is highly desirable. Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera PMS is advantageous.

The estimated salary for this role is around $65,000 - $85,000 per year, depending on experience.



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