IT Infrastructure Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Talent International Full time
Job Title: IT Infrastructure Support

As a key member of our IT team, you will play a vital role in ensuring the smooth operation of our business systems. We are seeking an experienced IT Infrastructure Support professional to join our team at Talent International.

Key Responsibilities:
  • Provide timely and effective technical support to our users, troubleshooting and resolving IT issues with minimal disruption to the business.
  • Collaborate with the Infrastructure lead to ensure the uptime of business systems and coordinate ticketing with our applications department.
  • Assist with business-as-usual (BAU) activities and daily support tasks, including routine maintenance checks to ensure IT systems and operations are running efficiently.
  • Log, update, and track technical issues and requests in the ticketing system, ensuring accurate documentation, diagnosis, investigation, and resolution.
  • Install, configure, test, and maintain operating systems, application software, and system management tools.
Requirements:
  • Minimum 2 years of experience in a Technical Support or similar role.
  • Excellent skills in Troubleshooting and Multitasking.
  • Excellent Customer Services skills.
  • Excellent verbal and written communication.
  • Proficiency in Microsoft Server, OS, Office Products.
  • Proficiency in Freshdesk or similar helpdesk tools.
  • Experience in Google Workspace.
What We Offer:

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

To be considered for this role, candidates must hold Australian Permanent Residency or Australian Citizenship.

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