IT Infrastructure Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Susquehanna Pacific Full time

About the Role

Susquehanna Pacific is seeking an IT Infrastructure Support Specialist to join our team. In this role, you will be responsible for providing high-level support and customer service to our Sydney office. You will work closely with colleagues locally and internationally to deliver projects and solutions within the APAC region.

As an IT Infrastructure Support Specialist, you will be exposed to a wide range of technologies, including desktops and networks. You will need to work with specialist engineers to assist in the implementation, maintenance, and support of all aspects of our IT infrastructure. This role offers the opportunity to work in a rewarding environment for a trading firm that values technology and would suit an individual who enjoys delivering solutions and providing high-level support.

Key Responsibilities

  • Provide high-level support and customer service to our Sydney office
  • Work closely with colleagues locally and internationally to deliver projects and solutions within the APAC region
  • Assist in the implementation, maintenance, and support of all aspects of our IT infrastructure
  • Work with specialist engineers to resolve technical issues
  • Develop and maintain knowledge of new technologies and trends in the IT industry

Requirements

  • 2+ years of experience in supporting office technologies (e.g. Desktops, MS Windows, Phones etc)
  • Ability to self-motivate, identify issues and drive resolutions involving multiple teams
  • Excellent communication and collaboration skills
  • Great troubleshooting ability and logical thinking
  • Knowledge of the following technologies: Microsoft Windows (7 & 10), Microsoft Active Directory, DNS, DHCP, SCCM, MS Office Suites, Basic understanding of network concepts (routing/VLAN's/Firewalls/etc.)
  • Experience with Data Centre environments (racking and cabling) is an advantage
  • Some experience with networking, trading room environments and trading applications (Bloomberg, etc) would be an advantage

About Susquehanna Pacific

Susquehanna Pacific is a global quantitative trading firm founded by a group of friends who share a passion for game theory and probabilistic thinking. We have incorporated this approach into our culture, where you will find relentless problem solvers within each of our core disciplines: Trading, Technology, and Quantitative Research. From offices around the world, our employees collaborate to make optimal decisions and are driven by the desire to achieve winning results together.

What We Offer

We offer a wide array of competitive employee perks and benefits, including real impact, collaboration, and growth opportunities. We are looking for individuals who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

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