Member Engagement Specialist
3 weeks ago
Are you passionate about delivering exceptional customer service and ensuring a positive experience for clients?
We are seeking an experienced Member Engagement Specialist to join our team at Kaizen Recruitment in Melbourne. As a key member of our superannuation administration team, you will play a critical role in providing high-quality support to members via phone, email, and live chat.
About the Role
- Provide accurate information about our organisation's products and processes;
- Promote a positive customer experience through supporting members, in accordance with service standards;
- Collaborate with the administration team to provide support with internal and external stakeholders;
- Ensure member records are accurate and updated in our CRM system;
- Monitor compliance with internal policies and procedures to prevent employer breaches and complaints.
Key Responsibilities
- Engage with Members via phone, email, and live chat to resolve their inquiries and concerns;
- Communicate complex information in a clear and concise manner;
- Foster strong relationships with members and internal stakeholders;
- Work collaboratively with the administration team to achieve business objectives;
- Contribute to process improvements and identify opportunities for growth.
Requirements
- General knowledge of superannuation, customer service, and administration processes;
- Previous experience working in superannuation within a call centre environment;
- RG 146 certification is highly desirable;
- Strong communication and stakeholder management skills;
- Solid organisational skills and ability to work under pressure;
- Excellent skills in Microsoft Office applications, including Word, Excel, PowerPoint, and MS Project.
What We Offer
- A competitive salary of $60,000 - $70,000 per annum, depending on experience;
- Ongoing training and development opportunities;
- A dynamic and supportive work environment;
- The opportunity to work with a reputable industry super fund;
- A chance to make a real difference in the lives of our members.
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