Superannuation Engagement Expert
1 week ago
Award-winning industry super fund offers an exciting opportunity for a Member Engagement Specialist to join their dynamic team in Melbourne. This 12-month Fixed Term Contract role involves providing assistance to members via outbound contact support and liaising with the superannuation administration activities of the broader team.
About the RoleThis Member Engagement Specialist will engage with members via phone, email, and live chat, providing accurate details about organisation's products and processes. They will promote a positive customer experience through supporting members, in accordance with service standards.
The ideal candidate will have a general knowledge of superannuation, customer service, and administration processes, as well as previous experience working in superannuation within a call centre environment. RG 146 certification is preferable, and they should possess strong communication and stakeholder management skills, solid organisational skills, and the ability to work under pressure.
Key Responsibilities- Engage with members via phone, email, and live chat to provide accurate information about organisation's products and processes;
- Promote a positive customer experience through supporting members, in accordance with service standards;
- Collaborate and assist the administration and superannuation more broadly to provide support with internal and external stakeholders;
- Oversee resolution to member issues and concerns;
- E nsure member records are accurate and updated in the Customer Relationship Management (CRM) system; AND
- Monitor compliance with internal policies and procedures to prevent employer breaches and complaints.
This role offers an excellent opportunity to develop your skills and experience in a dynamic industry super fund. You will have access to ongoing training & development, and be part of a team that continuously connects with members and their employers.
The estimated salary range for this position is $70,000 - $80,000 per annum, depending on qualifications and experience. If you are interested in learning more about this position, please contact us at Kaizen Recruitment.
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