Industry Super Fund Member Engagement Specialist

4 weeks ago


Melbourne, Victoria, Australia Kaizen Recruitment Full time
About the Role:

We are seeking a driven Member Engagement Specialist to join our team at Kaizen Recruitment.

As a key member of our team, you will be responsible for engaging with members via phone, email, and live chat, providing accurate details about our organisation's products and processes, and promoting a positive customer experience.

You will also collaborate with the administration and superannuation teams to provide support with internal and external stakeholders, oversee resolution to member issues and concerns, and ensure member records are accurate and updated in the CRM system.

If you have a general knowledge of superannuation, customer service, and administration processes, and previous experience working in superannuation within a call centre environment, we would love to hear from you.

Please click the link below to learn more about this exciting opportunity.



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