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Customer Service Coordinator

1 month ago

Melbourne, Victoria, Australia Chisholm Institute of TAFE Full time
About the Role

The Student Enrolment Officer will be responsible for delivering exceptional customer service to students and customers, ensuring a seamless enrolment experience. This role will interact with customers in a professional manner, providing information and assistance as required.

Key Responsibilities
  • Contact students to provide advice on fees, documentation, and eligibility requirements.
  • Prepare accurate and compliant enrolment documentation.
  • Support engagement sessions to ensure enrolment compliance and efficient administration.
  • Process student enrolments at Information Sessions, Enrolment Centres, and Campus Front Desks.
  • Complete enrolment documentation and update student records.
About You

To be successful in this role, you will have:

  • A relevant qualification or equivalent experience.
  • Demonstrated customer service orientation.
  • Previous administration experience in complex environments.
  • Intermediate PC skills and familiarity with data management systems.
About Us

Chisholm Institute of TAFE is one of the largest vocational training providers in the state, supporting 41,000 students across Melbourne's southeast and online. We offer over 400 courses, including nationally accredited pathways from secondary school programs to certificates, diplomas, and degrees.

What We Offer
  • An inclusive work culture that values diversity and promotes self-regulation.
  • Professional development opportunities to grow your career.
  • State-of-the-art facilities and free on-site parking.
  • A comprehensive Employee Assistance Program.