Customer Service Representative

4 weeks ago

Melbourne, Victoria, Australia Textron Aviation Full time

At Textron Aviation, we are passionate advocates of aviation, empowering people with the freedom of flight. As a Candidate, you'll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.

This customer-facing position is the primary point of contact for owners, operators, and maintenance personnel requesting support for Textron Aviation aircraft. Support requests will include technical parts questions, quotes, procurement, and ordering of spare parts. We work closely with other Textron Aviation organizations/functional areas to develop and maintain relationships with current and prospective customers.

Key Responsibilities:
  • May be responsible for additional TAPD activities during off-shift coverage, including vendor expedites, factory expedites, and various other business aspects by coordinating closely with those TAPD areas upon their return.
  • After-hours monitoring of customer accounts for PAR status. Perform release verification per accounting flow chart.
  • Help set up freight forwarders for international customers with the customer account team.
  • Responsible for training and guiding Sales Coordinators.
  • Coordinate the tie-in between 1st shift and off-shift coordinators to ensure AOG orders are being monitored and meeting shipping timelines.
  • Review current training programs and processes, working to improve and streamline them.
  • Provide daily activity reports to managers.
  • Communicate/collaborate with customers to identify and prioritize training needs.
  • Provide quality standards training to employees.
  • Identify and initiate training resulting from workmanship-related issues.
Requirements:
  • Requires a high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.
  • 5+ years of relative aftermarket, customer service, or manufacturing experience required.
  • Aircraft experience is beneficial.
  • SAP experience preferred.
  • Ability to read, understand, and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals.
  • Must have a working knowledge of US export/import regulations and trade agreements.
Compensation:

The estimated annual salary for this position is approximately $85,000-$110,000, depending on qualifications and location.

Textron Aviation offers a competitive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one.

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