Ecommerce Business Operations Manager

2 days ago


Homebush, Victoria, Australia People2People Full time
About the Role

We are seeking an experienced Ecommerce Business Operations Manager to join our team. As a key member of our Online Operations department, you will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities within the Ecommerce space.

Key Responsibilities:
  • Manage end-to-end operations of 3PD Sales Channels (e.g. Ebay), ensuring SLAs are met.
  • Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
  • Meet regularly with other members of the team and external parties to discuss progress and find new ways to improve New Business operations.
  • Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals.
  • Resolve all operational issues with 3PD sites and fix Root causes (Jira) with relevant stakeholders.
  • Manage the month-end and year-end close processes with Finance team to meet their SLA.
  • Report on the status of accounts monthly and transactions.
  • Set and track sales account targets, aligned with company objectives.
About You:
  • You have experience in customer service, project management or account management.
  • You have exposure to e-Commerce platforms and systems, preferably including Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, and Monday.
  • You possess strong communication and stakeholder management skills, as well as resilience and a results-oriented mindset.
  • You are detail-oriented, a problem solver, and able to work autonomously.
What We Offer:
  • A generous discount on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to a wellbeing platform.
  • A heavily discounted gym membership.
  • Onsite parking.

Based on your expertise and experience, we estimate the salary for this position to be around $80,000 - $110,000 per annum, depending on your background and qualifications.



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