Ecommerce Business Operations Manager
2 days ago
We are seeking an experienced Ecommerce Business Operations Manager to join our team. As a key member of our Online Operations department, you will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities within the Ecommerce space.
Key Responsibilities:- Manage end-to-end operations of 3PD Sales Channels (e.g. Ebay), ensuring SLAs are met.
- Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
- Meet regularly with other members of the team and external parties to discuss progress and find new ways to improve New Business operations.
- Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals.
- Resolve all operational issues with 3PD sites and fix Root causes (Jira) with relevant stakeholders.
- Manage the month-end and year-end close processes with Finance team to meet their SLA.
- Report on the status of accounts monthly and transactions.
- Set and track sales account targets, aligned with company objectives.
- You have experience in customer service, project management or account management.
- You have exposure to e-Commerce platforms and systems, preferably including Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, and Monday.
- You possess strong communication and stakeholder management skills, as well as resilience and a results-oriented mindset.
- You are detail-oriented, a problem solver, and able to work autonomously.
- A generous discount on company products.
- Access to discounts and special promotions with retail partners.
- Access to a wellbeing platform.
- A heavily discounted gym membership.
- Onsite parking.
Based on your expertise and experience, we estimate the salary for this position to be around $80,000 - $110,000 per annum, depending on your background and qualifications.
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