Ecommerce Business Development Specialist
3 days ago
This Ecommerce Business Development Specialist position sits within the Online Operations department at our Sydney Olympic Park Office.
Key Responsibilities:- Establish and maintain operational excellence of marketplace and dropship opportunities.
- Maintain marketplace and dropship accounts, and assist the New Business Manager to close new opportunities.
- Troubleshoot issues that may arise from these marketplace and dropship accounts.
- Manage end-to-end operations of 3PD Sales Channel (e.g. Ebay) which includes pre and post sales, making sure the varied and channel specific SLAs are met.
- Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
- Meet regularly with other members of the team and external party's (EBay Marketing Team/Logistics/Customer service) to discuss progress and find new ways to improve New Business operations.
- Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals with DTC SLT.
- Identify and resolve all operational issues with 3PD sites and fix Root causes (Jira) with relevant stakeholders.
- Manage the month-end and year-end close processes with Finance team (AR) to meet their SLA.
- Report on the status of accounts monthly and transactions.
- Set and track sales account targets, aligned with company objectives.
- Communicate with Marketplace customers within relevant portals and via email within SLAs regarding sales enquiries, order updates and escalations.
- You have experience with customer service and project management or account management.
- You have exposure to e-Commerce platforms and systems (Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, Monday) Preferred but not essential.
- You have strong communication and stakeholder management skills.
- You are resilient and results orientated.
- You have strong attention to detail.
- You have problem solving skills.
- You can work autonomously.
- A competitive salary range of $80,000 - $110,000 per annum.
- Generous discount on company products.
- Access to discounts and special promotions with retail partners.
- Access to wellbeing platform.
- Heavily discounted gym membership.
- Onsite parking.
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Ecommerce Business Development Specialist
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Ecommerce Operations Specialist
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