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Ecommerce Operations Specialist Transformation Lead

1 month ago

Homebush, Victoria, Australia people2people Full time
About the Role:

The Ecommerce Operations Specialist will manage the company's service agents' ecommerce operations ledgers, collections, reconciliations, and credits. This role requires an individual to work 4 days in the office and 1 day WFH.

Key Responsibilities:
  • Manage Direct to Consumer (D2C) transactions on ecommerce & online related accounts with their corresponding Payment Gateways.
  • AR management: Ensure timely collection of payments from customers and reconcile any discrepancies.
  • Daily ledger review on ecommerce account and associated Payment Gateway accounts to identify abnormal postings.
  • Provide System and testing support for all online portal projects. Work with various internal and external stakeholders, e.g., Process Innovation, Ecommerce, business units, regional and HQ teams.
About You:
  • Experience in an ecommerce business unit (preferable FMCG).
  • Advanced reconciliation experience.
  • Backend System experience (SAP, Hybris, Payment gateway).
What We Offer:
  • Generous discount on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to wellbeing platform.
  • Heavily discounted gym membership.
  • Onsite parking.
Estimated Salary Range: AU$60,000 - AU$80,000 per annum.