Digital Ecommerce Operations Specialist
1 week ago
This role is responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities specifically within the Ecommerce space.
- You will be working on maintaining marketplace and dropship accounts as well as assisting the New Business Manager to close new opportunities.
- You will also troubleshoot issues that may arise from these marketplace and dropship accounts.
The following are key responsibilities of this role:
- Manage end-to-end operations of 3PD Sales Channel which includes pre and post sales, making sure the varied and channel specific SLAs are met.
- Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
- Meet regularly with other members of the team and external party's (eBay Marketing Team/Logistics/Customer service) to discuss progress and find new ways to improve New Business operations.
- Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals with DTC SLT.
- Identify and resolve all operational issues with 3PD sites and fix Root causes (Jira) with relevant stakeholders.
- Manage the month-end and year-end close processes with Finance team (AR) to meet their SLA.
- Report on the status of accounts monthly and transactions.
- Set and track sales account targets, aligned with company objectives.
- Communicate with Marketplace customers within relevant portals and via email within SLAs regarding sales enquiries, order updates and escalations.
To succeed in this role, you will need:
- Experience with customer service and project management or account management.
- Exposure to e-Commerce platforms and systems (Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, Monday). Preferred but not essential.
- Strong communication and stakeholder management skills.
- Resilient and results orientated.
- Strong attention to detail.
- Problem solving.
- Ability to work autonomously.
We offer a range of benefits including:
- Generous discount on company products.
- Access to discounts and special promotions with retail partners.
- Access to wellbeing platform.
- Heavily discounted gym membership.
- Onsite parking.
Salary: AU$70,000 - AU$90,000 per annum depending on experience.
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