Ecommerce Operations Specialist
3 days ago
About the Role
This Ecommerce Operations Specialist position is a key role within our Online Operations department, based at the Sydney Olympic Park Office. The successful candidate will be responsible for establishing and maintaining operational excellence of marketplace and dropship opportunities.
Key Responsibilities:
- Marketplace Sales & Operations Management: Manage end-to-end operations of 3PD Sales Channel (e.g Ebay) which includes pre and post sales, making sure the varied and channel specific SLAs are met.
- Client Relationships: Build and maintain strong relationships with 3PD clients, serving as the primary point of contact for their requests.
- Progress Meetings: Meet regularly with other members of the team and external party's (EBay Marketing Team/Logistics/Customer service) to discuss progress and find new ways to improve New Business operations.
- Upsell, Cross-sell, and Renewal Opportunities: Identify upsell, cross-sell, and renewal opportunities, communicate with the sales team regularly, and manage internal approvals with DTC SLT.
- Operational Issue Resolution: Identify and resolve all operational issues with 3PD sites and fix Root causes (Jira) with relevant stakeholders.
- Month-end and Year-end Close Processes: Manage the month-end and year-end close processes with Finance team (AR) to meet their SLA.
- Reporting: Report on the status of accounts monthly and transactions.
- Sales Account Targets: Set and track sales account targets, aligned with company objectives.
- Communication with Marketplace Customers: Communicate with Marketplace customers within relevant portals and via email within SLAs regarding sales enquiries, order updates and escalations.
About You
- Customer Service and Project Management Experience: Experience with customer service and project management or account management.
- E-Commerce Platforms and Systems: Exposure to e-Commerce platforms and systems (Latitude, PayPal, Hybris, Adyen, SAP, MS Office, Afterpay, Monday) Preferred but not essential.
- Communication and Stakeholder Management Skills: Strong communication and stakeholder management skills.
- Resilient and Results-Oriented: Resilient and results orientated.
- Attention to Detail: Strong attention to detail.
- Problem-Solving: Problem solving.
- Autonomy: Ability to work autonomously.
What's in it for you?
- Generous Discount: Generous discount on company products.
- Discounts and Promotions: Access to discounts and special promotions with retail partners.
- Wellbeing Platform: Access to wellbeing platform.
- Gym Membership: Heavily discounted gym membership.
- Onsite Parking: Onsite parking.
Salary Range: $80,000 - $110,000 per annum
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