Ecommerce Operations Specialist Transformation Lead

1 week ago


Homebush, Victoria, Australia people2people Full time
About the Role

We are seeking an experienced Ecommerce Operations Specialist to join our team at Sydney Olympic Park Office. This is a full-time opportunity with 4 days in the office and 1 day working from home.

Job Description:

The primary function of this role is to manage the company's service agents' Ecommerce Operations ledgers, collections, reconciliations, and credits. This involves working closely with various internal and external stakeholders, including Process Innovation, Ecommerce, business units, regional, and HQ teams.

Duties and Responsibilities:
  • Manage Direct to Consumer (D2C) transactions on Ecommerce & online related accounts with their corresponding Payment Gateways.
  • AR management: Reconcile and settle daily fund allocations from Payment Gateway providers.
  • Daily ledger review on Ecommerce account and associated Payment Gateway accounts to identify abnormal postings.
  • Provide System and testing support for all online portal projects.
About You

To be successful in this role, you will need:

  • Experience in an ecommerce business unit, preferably in FMCG.
  • Advanced reconciliation experience.
  • Backend System experience in SAP, Hybris, or Payment gateways.
What's in it for You?

This role offers a range of benefits, including:

  • Generous discount on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to wellbeing platform.
  • Heavily discounted gym membership.
  • Onsite parking.
About Us

At people2people, we value diversity and inclusion. We are committed to creating a work environment that welcomes and supports employees, clients, and candidates from all backgrounds.



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