Customer Scheduling Specialist

2 weeks ago

Sydney, New South Wales, Australia Lotus People Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Bookings Consultant. This role involves coordinating telephone-based interview bookings, ensuring seamless communication, and delivering exceptional service at every touchpoint.

Key Responsibilities

  • Act as the first point of contact for new customers, efficiently scheduling interview appointments.
  • Deliver exceptional customer service and maintain a professional, friendly tone in all interactions.
  • Manage diaries and bookings while coordinating with internal teams to meet service expectations.
  • Respond promptly to inquiries and resolve issues to maintain high customer satisfaction.
  • Work collaboratively with a supportive team, sharing ideas and contributing to process improvements.

About You

  • Proven experience in customer-facing roles, such as medical reception or hotel booking coordination.
  • Strong phone manner and communication skills (verbal and written).
  • Ability to manage multiple priorities in a fast-paced environment.

The Opportunity

This is a fantastic opportunity to bring your organizational skills and warm, professional phone manner to a thriving team. Our modern offices are located in the CBD, just a short walk from Town Hall Station, offering a collaborative, passionate, and down-to-earth work environment.

What We Offer

  • A competitive salary of $75,000 + Super.
  • Flexible working arrangements, including 2-3 days of remote work per week.
  • Collaborative, passionate, and down-to-earth team.
  • Sociable work environment with a team that takes pride in their vibrant workplace culture.
  • Career growth opportunities within an award-winning organization and exposure to multiple product brands.
  • Regular social events and team outings.
  • Offices offering free snacks and drinks and an open social space.

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