Seasonal - Customer Experience Specialist - Sydney

4 days ago


Sydney, New South Wales, Australia Scentre Group Full time

We are seeking a skilled and enthusiastic individual to join our valet team as a Customer Experience Specialist at Westfield Sydney.

About Us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand, creating extraordinary places and experiences that connect and enrich communities.

Our focus is on providing exceptional customer service through key services and festive touches during the holiday season. As a Customer Experience Specialist, you will play a vital role in enhancing the shopping journey for our customers.

Job Description

As a valet team member, your responsibilities will include:

  • Delivering exceptional service to customers and retailers
  • Greeting and assisting customers on arrival and departure from the centre
  • Supporting valet services by helping guests with parking, opening car doors, and assisting them as they exit their vehicles
  • Ensuring smooth traffic flow in the valet area

You will work closely with our concierge and car park teams to provide a seamless experience for our customers. Your excellent communication skills and ability to think on your feet will be essential in ensuring the highest level of customer satisfaction.

Requirements

To be successful in this role, you will need:

  • A full open driver's license (Manual/Auto/International)
  • Availability for shifts from October to February, including late-night, weekend and public holiday trading

This is a seasonal casual role, offering a fantastic opportunity to be part of the festive season within our Westfield destinations.

The position runs from October 2024 to January/February 2025, with shifts based on scheduling needs.



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