Customer Experience Leader

16 hours ago


Sydney, New South Wales, Australia Apple Full time

Job Overview

We are seeking a skilled Customer Experience Leader to oversee the performance of our specialists. This role requires excellent communication skills, attention to detail, and leadership abilities. As a key member of our Retail Customer Care team at Apple, you will be responsible for driving excellence in customer experience.

Responsibilities

- Oversee specialist performance to meet functional KPIs

- Ensure excellent verbal and written communication skills among specialists

- Foster a team-oriented environment with a focus on best practices sharing

- Develop strong work ethic and lead by example

- Maintain flexibility in scheduling, including nights and weekends

Requirements

- Strong work ethic and leadership skills

- Excellent communication and problem-solving abilities

- Detail-oriented and results-driven

- Ability to work in a fast-paced environment

Salary Range

$120,000 - $160,000 per year (estimated)

Benefits

- Competitive compensation package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

- Flexible scheduling to accommodate various needs

About Apple

Apple is a leader in innovative technology solutions. Our mission is to deliver exceptional customer experiences through dedicated teams like Retail Customer Care.



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