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Group Reservations Coordinator Specialist

1 month ago


Sydney, New South Wales, Australia Stamford Hotels & Resorts Full time

At Stamford Hotels & Resorts, we are seeking a highly skilled Group Reservations Coordinator Specialist to join our team in Sydney. This is an exceptional opportunity for a talented individual to promote and sell hotel services and facilities, manage reservations, and provide exceptional customer service in a fast-paced environment.

About the Role:

  • We are looking for a dedicated and organized professional with strong background in Reservations or Hotel Reception to assist with FIT bookings and manage group reservations.
  • The ideal candidate will possess excellent written and verbal communication skills, as well as the ability to multitask and work under pressure.
  • This role offers a unique blend of sales, customer service, and operational responsibilities, providing a challenging and rewarding career path for the right individual.

Key Responsibilities:

  • Quoting, confirming, and liaising with clients to promote hotel services and facilities.
  • Assisting with FIT bookings and managing group reservations to drive revenue growth and enhance guest satisfaction.
  • Providing reservations and customer service skills to team members to ensure seamless delivery of services.

Requirements:

  • Strong background in Reservations or Hotel Reception with experience in Opera PMS.
  • Excellent written and verbal communication skills, with the ability to negotiate and build relationships with clients.
  • Ability to multitask and work under pressure, with a focus on delivering high-quality results in a fast-paced environment.
  • Flair for sales and a team player mentality, with a passion for driving revenue growth and enhancing guest satisfaction.
  • Impeccable attention to detail, with a focus on accuracy and efficiency in all aspects of the role.

Benefits:

  • Employee discount on food and beverage at all Stamford Hotels and Resorts.
  • Dry cleaning for business attire.
  • Free duty meals.
  • Complimentary parking.
  • Career development opportunities, including training and mentorship programs.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.