Senior Hospitality Professional

1 month ago

Sydney, New South Wales, Australia Accor Full time

This exciting opportunity at Accor allows you to leverage your exceptional communication skills and passion for delivering top-notch customer experiences in a fast-paced reservations environment. As a key member of our team, you will process and manage group, FIT, and corporate reservations via phone, email, and other channels, ensuring seamless execution and exceeding guest expectations.

We are seeking an organized and detail-oriented individual with a keen eye for service excellence. Your primary responsibilities will include:

  • Efficiently processing and inputting group, FIT, and corporate reservations
  • Maintaining fluency with the ALL Live Limitless Loyalty Program to provide personalized guest experiences
  • Providing exceptional customer service and support to guests via various channels
  • Liaising with hotels to ensure seamless delivery of services and requests

Your success in this role requires:

  • Service-oriented mindset with attention to detail
  • Confident and articulate communication, negotiation, and relationship-building skills
  • Effective time management and multitasking abilities
  • An entrepreneurial spirit with drive, ambition, and high energy levels

Accomplishing this role also comes with numerous benefits, including the opportunity to work with a global leader in the hospitality industry, contribute to the growth and success of our organization, and develop valuable skills and expertise that can enhance your career prospects. With Accor, you'll be part of a dynamic team dedicated to delivering exceptional experiences and exceeding expectations.

The estimated annual salary for this position is $55,000 - $65,000, based on industry standards and location factors. We offer a comprehensive compensation package that includes competitive pay, opportunities for professional growth, and a supportive work environment that fosters collaboration and innovation. If you're passionate about delivering world-class service and want to join a leading hospitality brand, we encourage you to apply.

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