Dynamic Reservation Solutions Specialist
7 days ago
Company Overview
Accor, a global leader in hospitality, operates over 4,000 properties across 90 countries. Our commitment to exceptional guest experiences is unwavering.
We are seeking a talented Reservation Sales Agent to join our dynamic team at Pullman, Novotel, and Ibis Hotels Sydney Olympic Park. This unique precinct offers a stimulating work environment, with access to major sporting, music, and entertainment events.
Job Description
This exciting opportunity involves handling reservations for our three hotels, ensuring seamless communication with guests via phone and email. As a key point of contact, you will provide professional and friendly service, consistently meeting high standards.
Responsibilities:
- Receive and process guest reservations accurately and efficiently
- Communicate effectively with guests, addressing their queries and requests
- Recommend hotel facilities and services, enhancing the guest experience
- Maintain high levels of attention to detail and accuracy
Requirements
To succeed in this role, you will need:
- Availability to work a rotating roster, including Saturdays when required
- A genuine passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- Experience in a similar or customer-facing role is highly desirable
- Familiarity with Opera Cloud, Sevenrooms, and RESAweb is preferred
What We Offer
As a valued member of our team, you can expect:
- A competitive salary of $55,000 - $65,000 per annum, depending on experience
- Fully laundered uniforms and a comprehensive benefits package
- Ongoing training and development opportunities
- Access to wellness programs and hotel discounts
- The chance to work in a vibrant, award-winning precinct
About Accor Stadium
Our location in the heart of NSW's most exciting entertainment precinct offers a unique blend of work and leisure activities. Enjoy the convenience of being close to major events and attractions while pursuing a rewarding career in hospitality.
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