Customer Service Team Lead

9 hours ago


Melbourne, Victoria, Australia Accor Full time

Accor Melbourne Central Opportunity

We are seeking an experienced Customer Service Team Lead to join our team at Novotel and Ibis Melbourne Central, a dual-branded hotel in the heart of Melbourne's CBD.

About Us

At Accor, we pride ourselves on providing exceptional service to our guests, and we're looking for someone who shares our passion for hospitality. Our hotel offers 473 rooms and suites, and as a Customer Service Team Lead, you will be responsible for ensuring that every guest has a memorable experience with us.

The Role

We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience. As a Customer Service Team Lead, you will be responsible for:

  • Providing efficient service for guest registration and departure
  • Maintaining accurate guest accounts and providing helpful information
  • Attending to incoming calls via the switchboard in a professional and polite manner
  • Maintaining strict security procedures to ensure guest confidentiality and safety

What You Need

To be successful in this role, you will need:

  • A valid Responsible Service of Alcohol (RSA) Certificate in Victoria
  • Excellent communication and interpersonal skills
  • Ability to work rotating 7-day roster
  • Strong attention to detail and ability to multitask

Benefits

As a valued member of our team, you will enjoy:

  • Employee benefit card offering discounted rates in Accor worldwide from day one
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities

Career Growth

We are committed to helping you grow and develop your career with us. Our Academy provides training and development opportunities to help you reach your full potential, and we encourage you to take ownership of your learning and career progression.



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