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Customer Service Team Lead

2 months ago

Melbourne, Victoria, Australia Nufarm Full time

Nuseed - Empowering Growth

Nuseed, a global agricultural innovator, is seeking a highly skilled and customer-focused professional to join our team as a Customer Service Team Leader. As a key member of our customer service team, you will play a critical role in delivering exceptional customer experiences, guiding and nurturing a team, and driving business growth through innovation.

About the Role

As a Customer Service Team Leader, you will be responsible for coordinating day-to-day tasks, providing training and development, and building effective communication channels with internal and external stakeholders. You will work closely with our team to identify and resolve customer issues, ensuring timely and accurate order processing, and driving sales growth through proactive customer engagement.

Key Responsibilities

  1. Coordinate team activities, provide training, and develop team members to achieve business objectives.
  2. Build and maintain effective communication channels with internal and external stakeholders.
  3. Conduct regular reporting and analysis to inform decision-making.
  4. Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.
  5. Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.

Requirements

  1. A customer-centric mindset, with a strong focus on delivering exceptional customer experiences.
  2. High level of attention to detail and a commitment to excellence in work.
  3. Strong communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
  4. Able to collaborate effectively with cross-functional teams.
  5. Well-developed organizational and administrative skills, with the ability to manage multiple priorities and deadlines.

What's in it for you?

This is a permanent role, offering a competitive salary and incentive program, employee assistance program, career development opportunities, and a range of benefits to support your growth and well-being.