Customer Service Team Lead
4 weeks ago
About The Just Group
The Just Group is a leading Australian retailer with a portfolio of brands that include Peter Alexander, Just Jeans, and more. We are committed to delivering exceptional customer experiences across all our touchpoints.
About the Role
We are seeking a highly skilled Customer Service Team Lead to join our Peter Alexander Call Centre team. As a key member of our customer service team, you will play a critical role in ensuring our customers receive the best possible experience, resolving their inquiries, and maintaining our high standards of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone and email in a professional and friendly manner
- Provide accurate and timely information about our products and policies
- Identify customers' needs and provide appropriate solutions and recommendations
- Assist customers with order placement, tracking, and returns, ensuring a seamless experience
- Resolve customer concerns and complaints efficiently
- Collaborate with other departments to escalate and resolve complex issues
- Contribute to the development and improvement of customer service procedures and processes
Requirements
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a customer-focused attitude
- Patience and empathy when dealing with customer inquiries
- Experience in customer service and retail desirable
- Ability to work in a fast-paced environment and handle a high volume of customer inquiries
What We Offer
- Generous employee discount of 50% off to use across all of our brands
- Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
- Exclusive access to frequent sample sales across all brands
- Opportunity to work in a central office location based on St Kilda Road, with direct access to Fawkner Park
- Access to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
- Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
- Access for you and your family to our free and confidential Employee Assistance Program offering a range of services
- Bring your dog to work
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