Customer Service Team Lead

1 month ago

North Melbourne, Victoria, Australia The Just Group Full time

About The Just Group

The Just Group is a leading Australian retailer with a strong presence in the sleepwear market. Our brand, Peter Alexander, is a beloved choice for customers around the world.

About the Role

We are seeking a skilled Call Centre Team Leader to join our Peter Alexander team. As a key member of our customer service team, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities

  • Respond to customer inquiries via phone and email in a professional and friendly manner
  • Provide accurate and timely information about our products and policies
  • Identify customers' needs and provide appropriate solutions and recommendations
  • Assist customers with order placement, tracking, and returns, ensuring a seamless experience
  • Resolve customer concerns and complaints efficiently
  • Collaborate with other departments to escalate and resolve complex issues
  • Contribute to the development and improvement of customer service procedures and processes

What We're Looking For

  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-focused attitude
  • Patience and empathy when dealing with customer concerns
  • Experience in customer service and retail desirable
  • Ability to work in a fast-paced environment and handle a high volume of customer inquiries

What We Offer

  • Generous employee discount of 50% off to use across all of our 7 brands
  • Access to our Just Benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health
  • Exclusive access to frequent sample sales across all brands
  • Thriving in a central office location based on St Kilda Road, with direct access to Fawkner Park
  • Access to a Family room as well as a reflection room that can be used for prayer, meditation or time for you
  • Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth
  • Coffee lover? Indulge in daily subsidized coffee and food options at our onsite café
  • Access for you and your family to our free and confidential Employee Assistance Program offering a range of services
  • Bring your dog to work

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