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Banking Consultant

2 months ago

Deer Park, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team in Deer Park VIC. As a Banking Consultant, you will be responsible for providing our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.

Key Responsibilities
  • Provide exceptional customer service and support to our customers
  • Act as a role model and peer coach to deliver the best possible customer experience
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value
  • Actively participate in and support bank programs and initiatives
  • Take responsibility to 'know your customer' from a risk perspective
  • Ensure compliance with ANZ and branch policies and procedures
Requirements

To be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
  • Ability to multi-task and highly adaptable to change and ambiguity
  • Willingness to work in a collaborative team environment
  • Sound understanding of compliance
  • Excellent communication and interpersonal skills
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.