Customer Support Specialist
10 hours ago
Customer Support Consultant Opportunity
Bank Australia is seeking a motivated and enthusiastic individual to join our Customer Support and Recoveries Team as a Customer Support Consultant. This permanent, full-time role will involve assisting customers faced with financial difficulty or hardship and helping to keep bad debt loss expense to acceptable levels.
Key Responsibilities
- Identify and assist customers experiencing financial hardship
- Manage and action collections allocation queues, including delinquent loan, overdrawn, and over-limit accounts
- Establish personal contact with customers to ensure suitable repayment arrangements are made
- Report on accounts deemed high risk or potentially fraudulent
Requirements
- Banking and finance knowledge
- Experience in collections with a supportive approach and keen intuition
- Excellent communication skills and a high degree of diplomacy when dealing with customers
- Strong problem-solving, critical thinking, and decision-making skills
About Bank Australia
Bank Australia is a customer-owned, B Corp certified bank that empowers its staff and customers to be part of the clean money movement. We're committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
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