Customer Support Specialist

10 hours ago


Collingwood Park, Queensland, Australia Bank Australia Full time

Customer Support Consultant Opportunity

Bank Australia is seeking a motivated and enthusiastic individual to join our Customer Support and Recoveries Team as a Customer Support Consultant. This permanent, full-time role will involve assisting customers faced with financial difficulty or hardship and helping to keep bad debt loss expense to acceptable levels.

Key Responsibilities

  • Identify and assist customers experiencing financial hardship
  • Manage and action collections allocation queues, including delinquent loan, overdrawn, and over-limit accounts
  • Establish personal contact with customers to ensure suitable repayment arrangements are made
  • Report on accounts deemed high risk or potentially fraudulent

Requirements

  • Banking and finance knowledge
  • Experience in collections with a supportive approach and keen intuition
  • Excellent communication skills and a high degree of diplomacy when dealing with customers
  • Strong problem-solving, critical thinking, and decision-making skills

About Bank Australia

Bank Australia is a customer-owned, B Corp certified bank that empowers its staff and customers to be part of the clean money movement. We're committed to building an inclusive culture and a diverse workforce that reflects the Australian community.



  • Collingwood Park, Queensland, Australia Bank Australia Full time

    Role OverviewBank Australia is seeking a Customer Support Specialist to join our Customer Support and Recoveries Team. As a key member of our team, you will play a critical role in assisting customers who are experiencing financial hardship and helping to minimize bad debt loss expense.Key ResponsibilitiesIdentify and assist customers who are experiencing...


  • Collingwood Park, Queensland, Australia Grow Talent Full time

    Technical Support SpecialistGrow Talent is seeking a highly skilled Technical Support Specialist to join a dynamic team. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support to our valued customers. You will be responsible for installation, troubleshooting, problem resolution, and maintenance of a wide...


  • Collingwood Park, Queensland, Australia Grow Talent Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Grow Talent. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support to our valued customers.Key ResponsibilitiesProvide technical support as part of service delivery provision and project deployment.Install,...

  • IT Support Specialist

    10 hours ago


    Collingwood Park, Queensland, Australia affix Group Full time

    About the RoleAffix Group is seeking an IT Support Specialist to join their Service Delivery Team. This team is dedicated to delivering exceptional onsite Level 2 support services across hospitals and administrative offices.Key ResponsibilitiesProvide technical support for a range of stakeholders, including doctors, office staff, and tradies.Work closely...


  • Collingwood Park, Queensland, Australia affix Group Full time

    About the RoleAffix Group is seeking an IT Site Support Coordinator to join their Service Delivery Team. This team is dedicated to developing a culture and capacity that thrives on collaboration, positivity, and being people-oriented.The RoleThis is a unique opportunity to provide exceptional onsite Level 2 support services across hospitals and...


  • Collingwood Park, Queensland, Australia Greencross Vets Full time

    Job Title: Veterinary Radiology SpecialistJob Summary: We are seeking a skilled Veterinary Radiology Specialist to join our team at Greencross Vets. As a key member of our diagnostic imaging department, you will be responsible for performing and interpreting diagnostic imaging procedures, providing expert advice to veterinarians, and contributing to the...


  • Collingwood Park, Queensland, Australia Australia Post Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Australia Post. As a Retail Customer Service Officer, you will play a vital part in delivering exceptional customer experiences and helping Australians service their own businesses.Key ResponsibilitiesProvide exceptional customer service and sales support to...


  • Collingwood Park, Queensland, Australia Australia Post Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Customer Service Officer to join our team at Collingwood Post Office. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and sales experiences to our customers.Key ResponsibilitiesProvide excellent customer service and sales support to...


  • Parramatta Park, Queensland, Australia Dental Corporation Full time

    Customer Value Specialist RoleAt Bupa, we're committed to delivering exceptional customer experiences. As a Customer Value Specialist, you'll play a vital role in helping our customers achieve their health and wellbeing goals.Key Responsibilities:Provide personalized recommendations for health and wellbeing products, highlighting their benefits and...


  • Parramatta Park, Queensland, Australia AMP - General Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Experience Specialist to join our team at AMP. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide outstanding customer service through various...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleOfficeworks is seeking passionate team members to join our Hermit Park store. As a customer service specialist, you will work together with the team to deliver great customer service and provide expert advice to customers on our range of products and services.About YouWe are looking for a customer-focused individual who is passionate about...


  • Collingwood Park, Queensland, Australia Greencross Vets Full time

    About the InternshipThe Centre for Animal Referral and Emergency (CARE) is a leading multidisciplinary veterinary hospital offering a 12-month Emergency and Critical Care Internship. This immersive program is designed to provide unparalleled clinical exposure, structured mentorship, and continuous education in emergency and critical care.Under the expert...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you will work together with the team to deliver great customer service and provide expert advice to customers in our range of products and services.This is a 6-month fixed-term opportunity with opportunities for the role to become...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you'll work with our team to deliver exceptional customer experiences and provide expert advice on our products and services.About YouYou'll be a customer-focused individual who's passionate about service and customer experience....


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you'll work with our team to deliver exceptional customer experiences and provide expert advice on our products and services.About YouYou'll be a customer-focused individual who is passionate about service and customer experience....


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you'll work with our team to deliver exceptional customer experiences and provide expert advice on our products and services.About YouYou'll be a customer-focused individual who is passionate about service and customer experience....


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you will work together with the team to deliver exceptional customer service and provide expert advice to customers on our range of products and services.About YouWe are looking for a customer-focused individual who is passionate...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe are seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you will work together with the team to deliver great customer service and provide expert advice to customers in our broad range of products and services.This is a 6-month fixed term opportunity with opportunities for the role to...


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you'll work with our team to deliver exceptional customer experiences and provide expert advice on our products and services.About YouYou'll be a customer-focused individual who's passionate about service and customer experience....


  • Hermit Park, Queensland, Australia Officeworks Full time

    About the RoleWe're seeking passionate team members to join our Officeworks Hermit Park store. As a customer service specialist, you'll work with our team to deliver exceptional customer experiences and provide expert advice on our products and services.About YouYou'll be a customer-focused individual who's passionate about service and customer experience....