Hardship and Collections Consultant

7 months ago

Bedford Park, Australia Westpac Group Full time

**Hardships and Collections Officer**

**Support Customers in moments that matter.**

**How will I help?**

Customer Solutions is investing to build a future fit workforce to support customers in the moments that matter. It is about being your best. It is about building blocks for your career and supporting you to grow. We are investing in your success for now and for your future. We are looking for people who care about people, to join our team.

As a consultant your role will entail:

- Assisting our customers who are going through financial distress.
- Engage with customers proactively and empathetically through outbound and inbound calls.
- Provide guidance and support to our customers.
- Provide the best solutions to help bring our customers back to financial well-being.

**What’s in it for me?**

You will experience being part of team who participate, share ideas and work together towards the same goals and success. You will be well trained and supported through your journey now and in the future and be part of a flexible, diverse, and inclusive culture.

We value our employees and strive to provide a work environment that offers numerous benefits:

- Contractors can access Employee Banking Benefits like special banking, wealth and insurance offers.
- A supportive and inclusive workplace culture that values diversity and promotes collaboration.
- Access to innovative tools and technologies to enhance your productivity and decision-making.

**What do I need?**

To excel in this role, the following experience is required:

- Strong communication skills.
- Self-motivated and accountable.
- Balanced decision-making.
- Call Centre inbound and outbound calls or equivalent experience (desirable)
- Interpersonal and collaborative skills
- Strong negotiation skills
- Adherence to regulations

**What is it like to work there?**

We are people who care about people. We aim to provide a supportive team that helps each one of us achieve our purpose of creating better futures. Working apart of our team, you will have the opportunity to bring your transferable skills and experience and use these skills to assist our customers in need. We are proud of the culture we have created where people can be their best,

where we value diversity and flexibility and where everyone belongs. The culture shines through, in our people.
- Please note that this role will be contracted via Manpower, working onsite at Westpac

**Do you need reasonable adjustments during the recruitment process?**

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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